National Car Seat Call Center

Serving the United States, including Alaska, Hawaii, and U.S. Territories of Guam, American Samoa, the Commonwealth of the Northern Mariana Islands, and Puerto Rico.

For assistance 24/7, call 323-491-6197

Welcome to the National Car Seat Call Center

If you have questions about your car seat or need help right away, our team of Certified Child Passenger Safety Technicians (CPST) and Master Certified Health Education Specialists (MCHES) is here for you — anytime, day or night.

We can:

Answer your questions about your car seat and child passenger
Teach you how to install your car seat correctly
Show you how to properly restrain your child in the car

About Us

We are a certified Car Seat Inspection Station, recognized by the National Highway Traffic Safety Administration (NHTSA). Our mission is to help parents and caregivers ensure their children are properly restrained and safely secured in their car seats and booster seats.

Since 2018, we have offered innovative virtual telehealth services, proven to be just as effective as in-person support, to make car seat safety education accessible wherever you are. Using Behavioral Skills Training (BST), we guide you step-by-step through the proper installation and use of your car seat, helping you build confidence and ensure your child's safety on every trip.

We assist parents and caregivers—including expecting parents, new parents, and those caring for children in Spica casts—by providing expert, accessible support whether at home, in the hospital, or on the go during travel.

Your child's safety is our priority. We are dedicated to providing reliable, evidence-based education and support to help you protect your loved ones.

Research-Backed Effectiveness

The National Car Seat Call Center's virtual telehealth approach is backed by peer-reviewed research (see our study) and is a key part of California’s Strategic Highway Safety Plan, with nationwide adoption.

This published study demonstrated that this virtual telehealth method:

Reduces car seat installation errors by 97%
Improves proper restraint use by 96%

It’s proven to be just as effective as in-person training, helping keep children safe during every trip.

Supporting Parents Virtually & Over the Phone

When you call the National Car Seat Call Center, we are here to assist you over the phone or through virtual telehealth sessions—whichever is most convenient for you. Our goal is to empower you, whether you are expecting, new to parenting, or caring for a child in Spica casts, so you can confidently install and use your car seat correctly.

Teaching remotely not only delivers effective learning but also reduces the risk of infectious disease transmission, helping to keep you and your family safe.

How It Works

Our Behavioral Skills Training (BST) guides you step-by-step through installing your car seat and securing your child. This method is just as effective online as it is in person.

Supported by research and expert guidelines, remote telehealth provides a safe, convenient, and reliable way to learn car seat safety—especially when in-person visits aren’t possible.

Safety & Health Benefits

The National Car Seat Call Center is dedicated to child passenger safety, ensuring your child is properly secured for every trip. In addition, our virtual telehealth approach offers significant health benefits, helping to reduce risks associated with infectious diseases:

Minimizes exposure to infectious diseases, protecting your family during consultations.
Protects pregnant women, who are more vulnerable to severe illness, by reducing unnecessary in-person visits.
Keeps newborns safer by decreasing exposure to contagious pathogens in crowded or public settings.

This approach also supports current health guidelines. The American College of Obstetricians and Gynecologists (ACOG) recommends extra precautions for pregnant women and newborns, making remote support a safe and responsible choice.

Our Credentials and National Highway Safety Commitment

Why Trust Us?
Our team includes NHTSA-certified technicians and health education experts who focus on reducing car seat misuse and saving lives. Our approach aligns with national safety strategies, aiming for zero traffic deaths through education and behavioral training.

Sessions are conducted by a Certified Child Passenger Safety Technician recognized by the National Highway Traffic Safety Administration (NHTSA) and a Master Certified Health Education Specialist accredited by the National Commission for Health Education Credentialing, Inc.

Our approach is evidence-based, contributing to the National Roadway Safety Strategy’s goal of reaching Zero Deaths. We utilize a Safe System Approach, incorporating Behavioral Skills Training (BST) to reduce misuse and improve child passenger safety across diverse populations.

References

DeCarli, J. (2021). Telehealth applied to deliver behavioral skills training to reduce car seat misuse. Injury Prevention BMJ, 7B – Injury & COVID. https://injuryprevention.bmj.com/content/27/Suppl_2/A56.2
Bachman, S. L., Salzman, G. A., Burke, R. V., Arbogast, H., Ruiz, P., & Upperman, J. S. (2015). Observed child restraint misuse in a large, urban community: Results from three years of inspection events. Journal of Safety Research, 56, 17–22. https://doi.org/10.1016/j.jsr.2015.11.005
Hoffman, B. D., Gallardo, A. R., & Carlson, K. F. (2015). Unsafe from the Start: Serious Misuse of Car Safety Seats at Newborn Discharge. The Journal of Pediatrics, 171, 48–54. https://doi.org/10.1016/j.jpeds.2015.11.047
What is telehealth? - CCHP. (2021, April 16). CCHP. https://www.cchpca.org/what-is-telehealth/