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National Car Seat Call CenterServing the United States, including Alaska, Hawaii, and U.S. Territories of Guam, American Samoa, the Commonwealth of the Northern Mariana Islands, and Puerto Rico.
For assistance 24/7, call 323-491-6197 |
Welcome to the National Car Seat Call Center
When you have car seat questions or need immediate car seat assistance the Call Center has Certified Child Passenger Safety Technicians (CPST) and Master Certified Health Education Specialists (MCHES) who will answer your car seat questions or teach you how to install your car seat and restrain your child properly.
The Call Center is a NHTSA (National Highway Traffic Safety Administration) Certified Car Seat Inspection Station. We assist anyone with their car seat or booster seat, but also specialize in assisting expectant parents and new parents, virtually or in person. This remote, virtual telehealth approach is equally as effective as an in-person session. Our educational approach is no different than when we are there with you in person. The virtual approach is shown to be most effective because we use behavioral skills training that helps you learn more easily.
Our goal is to educate and empower you as the parent and driver to make sure that you understand how to install, test, and use your car seat safely, in the best interest of your child. The virtual telehealth service began in 2018 as a result of having parents who went into early delivery, were discharged from the hospital, and were unable to find a CPST to assist them.
Please call 323-491-6197 for immediate 24/7 assistance throughout the continental United States, including Alaska, Hawaii, and U.S. Territories of Guam, American Samoa, The Commonwealth of the Northern Mariana Islands, and Puerto Rico.
The Call Center is a NHTSA (National Highway Traffic Safety Administration) Certified Car Seat Inspection Station. We assist anyone with their car seat or booster seat, but also specialize in assisting expectant parents and new parents, virtually or in person. This remote, virtual telehealth approach is equally as effective as an in-person session. Our educational approach is no different than when we are there with you in person. The virtual approach is shown to be most effective because we use behavioral skills training that helps you learn more easily.
Our goal is to educate and empower you as the parent and driver to make sure that you understand how to install, test, and use your car seat safely, in the best interest of your child. The virtual telehealth service began in 2018 as a result of having parents who went into early delivery, were discharged from the hospital, and were unable to find a CPST to assist them.
Please call 323-491-6197 for immediate 24/7 assistance throughout the continental United States, including Alaska, Hawaii, and U.S. Territories of Guam, American Samoa, The Commonwealth of the Northern Mariana Islands, and Puerto Rico.
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How effective is the virtual telehealth approach?
We use a Behavioral Skills Training (BST) approach to teach when both in-person or virtual. This means we guide you with your car seat which improves learning the skills necessary to install your car seat and restrain your child. The educational portion in-person versus virtual is the same, so both are effective. As part of participating in ongoing research in occupant protection for the State of California, Strategic Highway Safety Plan (SHSP), teaching virtually with telehealth was found to be no different than if we are there with you in person.
Car seat misuse from not installing the car seat correctly and securing your child properly puts your child at significant risk of severe injury or death. These misuse errors are dangerously high at 96% (Bachman, et al., 2016). Even further, 95% of newborn babies coming from the hospital on their first ride home are not in car seats that are not being used or installed properly (Hoffman et al., 2016). In a recent study during COVID-19, between the months of April through July 2020, as part of the SHSP research, we conducted a study with our behavioral skills training approach. We compared our telehealth approach to in-person. We found that compared to baseline to follow-up with parents, that the telehealth approach was able to reduce misuse for car seat installation by 97% and 96% for securing a child properly in their car seat (DeCarli J, 2021). Our approach that we deliver with telehealth is a skills-based approach that will empower you, as the parent and driver, to keep your child safe by knowing how to install, test and use your car seat properly. Additionally, teaching remotely reduces the risk of infectious disease transmission by 100%. |
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Reduces disease risk to your newborn babyThe National Telehealth Car Seat Call Center can help both expectant parents and their baby safe by reducing infectious disease transmission risk (including COVID-19) exposure by 100%. The American College of Obstetricians and Gynecologists (ACOG) continues to recommend that both expectant parents and current parents take extra precaution as a result of the COVID-19 risk to newborns and the expectant mother.
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Reduces disease risk during pregnancyA special note to expectant parents, before the COVID-19 pandemic, the telehealth approach provided a safe and effective approach to deliver educational services while reducing your risk for exposure to any infectious disease.
While the Global Public Health Emergency has ended, the risk of COVID-19 and other infections continue, especially among women who are pregnant. The National Institutes of Health (NIH) has updated guidelines and recommends preventive measures, including limiting exposure. The Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and peer-reviewed studies suggest that women who are pregnant, once infected with the virus that causes COVID-19, are at a greater risk of severe illness, including preeclampsia, infections, admission to hospital intensive care unit and death of the mother, including the risk of poor health outcomes for the baby (Allotey, et al., 2020; Brandt, Hill, Reddy, et al., 2021; DeBolt, Bianco, Limaya, et al, 2021; Galang, Newton, Woodworth, et al., 2021; Ko, DeSisto, Simeone, et al., 2021; Zambrano, Ellingron, Strid, et al., 2020). |
Research and Background
The National Telehealth Policy Resource Center (NTRCP) recognizes Telehealth as a variety of communication technologies used to enhance healthcare and education delivery. We began the car seat virtual Telehealth approach in 2018, to accommodate new parents who delivered their baby sooner than expected and needed immediate car seat help at discharge from the hospital or birthing center. We scientifically confirmed the effectiveness of this method, as part of the Occupant Protection section of the 2014-2019 California Strategic Highway Safety Plan (SHSP). Currently, in the 2020-2024 SHSP, we are studying similar approaches to improve child passenger safety education. The remote telehealth method of delivering car seat education using behavioral skills training for each individual parent-session, is no different than if we were with you in-person.
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The National Telehealth Car Seat Call Center (NTCSCC) sessions are performed by a National Highway Traffic Safety Administration (NHTSA), Certified Child Passenger Safety Technician and a Master Certified Health Education Specialist of the National Commission for Health Education Credentialing, Inc.
The Call Center is an evidence-based approach to reduce misuse by contributing to the National Roadway Safety Strategy by utilizing a Safe System Approach to reach Zero Deaths by incorporating Behavioral Skills Training (BST) and CDC CORE Equity Strategy.
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Copyright 2024 * The National Telehealth Car Seat Call Center is sponsored by Pro Car Seat Safety, a program of Pro Consumer Safety
